Privacy Policy

Privacy Policy

Protect at home, located at Prunus 90,  7701 WR Dedemsvaart, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

www.protectyourcar.nl

info@protectathome.nl

Prunus 90

7701 WR, Dedemsvaart

Protect at home cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Protect at home. The effective date for the validity of these conditions is 20-04-2020. This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact us: info@protectathome.nl

PERSONAL DATA WE PROCESS

Protect at home processes your personal data when you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data that we process:

- First and last name

- Address data

– Phone number (optional)

- E-mail address

– Company details (optional)

FOR WHAT PURPOSE AND ON WHICH BASIS WE PROCESS PERSONAL DATA

Protect at home processes your personal data for the following purposes:

– Handling your payment

– To inform you about changes to our services and products

– Offer you the option to create an account

– To deliver goods and services to you

– If you have registered for our newsletter, we will use your personal data (only your e-mail address) to occasionally keep you informed of our offers and promotions. You can unsubscribe at any time so that you no longer receive the newsletter.

– Protect at home analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.

– Protect at home also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

PURPOSE OF THE DATA PROCESSING

General purpose of the processing

We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing if you have not given permission for this. If you share information with us and we use this information to - other than at your request - contact you at a later time, we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In some cases, Protect at home can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

HOW LONG WE KEEP PERSONAL DATA

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have prepared as a result of your assignment.

YOUR RIGHTS

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

 

Right of access

You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data to the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In such cases, you have the right to object to the processing of your personal data by or on behalf of protect at work. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

COOKIES

 

Google Analytics and Facebook Pixel

Cookies are placed via our website from the American company Google, as part of the “Analytics” service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products. The same conditions also apply to facebook pixel.

APP

With some products that Protect at home offers, an app will be recommended because otherwise the product will not function or because it can improve the user experience of the product. Personal data is processed by the recommended app. However, Protect at home does not have access to this information and can therefore not ensure that this data is removed and cannot be held liable for this.